Return & Replacement Policy

At The Upper Layer, your satisfaction is our priority. We offer a 30-day hassle-free return and replacement policy to ensure you’re happy with your purchase.

Easy Returns:

If you’re not completely satisfied, you can return your item within 30 days of delivery. To start the process, contact our support team. You’ll need to return the item to our warehouse in Union City, CA. Once we receive and inspect the item, we’ll issue a refund to your original payment method.

Seamless Replacements: If you need a different size, color, or product, request a replacement within 30 days of receiving your item. Contact our support team for guidance on returning the item and receiving your replacement.

Shipping Responsibility: We cover the return shipping cost only if the jacket arrives damaged or does not match the advertisement. For other returns or exchanges, the customer is responsible for shipping costs.

Conditions:

Items must be returned in their original condition, unworn, and with all tags attached.

Returns and replacements are available only for items purchased directly from The Upper Layer.

For assistance, please contact our support team at support@theupperlayer.com.