Privacy Policy

Welcome to The Upper Layer. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you place an order for our outerwear products.

Terms of Use:

In this policy, references to “The Upper Layer” are made using “We,” “Us,” and “Our.” The terms “You,” “Your,” and “Customer” are used to address those browsing or making purchases on our website.

Policy Updates:

We reserve the right to update this policy, whether it pertains to our services, products, customers, partnerships, or business practices. We recommend that you review this policy thoroughly and regularly.

If you have any questions, feel free to reach out to us at support@theupperlayer.com.

Information We Collect:

To process your orders, we collect necessary information such as your name, contact number, shipping address, and payment details. This information is provided voluntarily by you.

Additionally, we automatically collect information such as your IP address, country, city, and timezone when you browse our website.

How We Collect Information:

Tracking Tools: We use third-party tracking tools to gather information on visitors, such as internet proxy, date/time, page views, behavior, clicks, and search keywords. This helps us understand how users interact with our website and identify areas for improvement.

Cookies: Temporary cookies (small text files) are stored on your device to recognize it. These cookies enhance your browsing experience and make navigating our website easier.

Payment Services: We do not store financial information. Instead, you will be redirected to a secure online payment service (e.g., PayPal).

Why We Need This Information:

Website Improvement: We use your feedback and collected data to enhance our website offerings.

Customer Service: Your information helps us respond more effectively to your customer service inquiries and support needs.

Order Processing: We use your information solely for fulfilling your order and communicating with you. We do not sell, trade, or transfer your personal information to other companies without your consent, except as necessary to deliver the purchased product or service.

How We Share Data:

Corporate Staff: Our authorized staff manages customer queries, account information, and database control to improve your shopping experience.

Courier Service Providers: We partner with reputable delivery agents (e.g., FedEx, DHL, USPS, UPS) who use your personal information to fulfill shipping requirements.

Note: We do not disclose, trade, or sell your information to third parties, competitors, or unrelated websites.

Children’s Online Privacy:

Our services are not intended for children under 13 years of age. If you believe your child has provided us with personal information, please contact us to have it removed. We encourage you to monitor your child’s online activity.

Are You an EU Citizen?

If you are an EU citizen, you have the right to access, correct, update, or request the deletion of your personal information.

Contact Us:

For any questions regarding our updated policy, please contact us at support@theupperlayer.com.

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